Shipping + Returns




Any domestic orders placed by 11AM GMT will be sent out on the same business day.



Standard Delivery:

For shipping in Europe, UPS Standard service  for delivery to countries in the EU. The date of arrival will be within 2-5 working days from the date of shipment.

All deliveries must be signed for. Please ensure your delivery address is attended. 

Express Delivery:

For a faster delivery: UPS Express Saver. This service has a guaranteed 1-3 working day service to  EU destinations before 1pm Monday – Thursday.



International orders will ship within 24-48 hours of placing the order.

We ship international and domestic orders via FedEx and the rate charged will be provided for you at checkout. Once your order has been confirmed and shipment has been made, you will receive a shipment confirmation email.

Unfortunately, we are unable to ship to PO Boxes at this time. 



ANAIS RENAUD you can send it back to us within 14 days from the date of receiving your purchase for a refund of the product price or a replacement. We will process your refund or exchange within 2-3 business days of receiving the returned product. The product should be unused and in new condition with all tags still attached. (exceptions may include sale and final sale items when specified). If you would like to return or exchange the item, please and we will help you process your return.


Unfortunately, we are unable to offer exchanges or returns on international orders at the moment.